Tender Details

Country: Switzerland
Summary: Training Services Customer Service
CHT Ref No: 124730689
Deadline: 03 Oct 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 539863-2025
Purchaser's Detail:
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Description:
The transport companies of the city of Zurich (VBZ) operate a customer service organization called "Customer Value Center". The department is located locally at six locations in the city of Zurich.
There are mainly three disciplines in the Customer Value Center:
* Trip
* Energy
* Lost & Found
The Almost 100 employees of the Customer Value Center accept around 1000 customer inquiries per day via various communication channels. These are currently switches, telephone, email, live chat and social media.
The incoming inquiries range from simple information such as timetable information to highly complex complaints, which are processed by a dedicated team. Customers are also supported in dealing with the "E-channels" (ZVV app, web shop, etc.). The sale of tickets and subscriptions takes place at the counter. In the lost property office, mainly Find objects received and conveyed - contact with the customers is here via the phone and switch.
In order to be able to keep the quality of advice of employees in the CVC at a high level, the employees go through an extensive training program (oral and written Communication, dealing with customer reactions, resilience, etc.).
With this tender, an extensive training program is to be determined according to the tender documents.
Training services customer service
The transport companies of the city of Zurich (VBZ) operate one Could...
Documents:

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Training Services Customer Service - Switzerland Tender

The VERKEHRSBETRIEBE ZURICH (VBZ), a Government sector organization in Switzerland, has announced a new tender for Training Services Customer Service. This tender is published on SwitzerlandTenders under CHT Ref No: 124730689 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-10-03.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.